--- title: "Zillow agent reviews: timing and missing submissions" description: "Check Zillow's published review timing, find the submission status, and prepare a support record. Keep your agent website's review links accurate" canonical: "https://scalewithsearch.com/articles/zillow-agent-review-not-published" --- ## Site navigation - [Scale With Search](https://scalewithsearch.com/) - Services - Services - [AI systems](https://scalewithsearch.com/ai-systems) - [Site build](https://scalewithsearch.com/work#site-build) - [Whole website fix](https://scalewithsearch.com/work#whole-website-fix) - [Content library with SEO](https://scalewithsearch.com/work#content-library) - [Working session](https://scalewithsearch.com/audit) - Start here - [Send your brief](https://scalewithsearch.com/work#send-your-brief) - [Example scope](https://scalewithsearch.com/work#review-the-example-scope) - [Prices and terms](https://scalewithsearch.com/work#prices-and-terms) - Industries - Real estate - [Real estate agents and teams](https://scalewithsearch.com/for/real-estate) - [Platforms, ownership, and IDX](https://scalewithsearch.com/for/real-estate/real-estate-website-platforms-ownership-idx) - [Search, content, and AI](https://scalewithsearch.com/for/real-estate/real-estate-search-content-ai) - [Inquiries, campaigns, and handoffs](https://scalewithsearch.com/for/real-estate/real-estate-website-inquiries-campaigns-handoffs) - [Buyer, seller, and local pages](https://scalewithsearch.com/for/real-estate/real-estate-buyer-seller-local-resources) - [Rules, privacy, and trust](https://scalewithsearch.com/for/real-estate/real-estate-website-rules-privacy-trust) - Browse by business - [Trades and home services](https://scalewithsearch.com/for/#group-trades) - [Health, wellness, and animal care](https://scalewithsearch.com/for/#group-practices) - [Law, finance, and IT](https://scalewithsearch.com/for/#group-professional) - [Marketing and SEO agencies](https://scalewithsearch.com/for/#group-agencies) - [Shops and manufacturers](https://scalewithsearch.com/for/#group-manufacturing) - [Restaurants, shops, studios, and nonprofits](https://scalewithsearch.com/for/#group-local-services) - Chiropractic practices - [Chiropractic and wellness practices](https://scalewithsearch.com/for/chiropractic-and-wellness-practices) - [Chiropractic and physical therapy clinics](https://scalewithsearch.com/for/chiropractic-and-physical-therapy-clinics) - [All industries](https://scalewithsearch.com/for/) - Resources - Free tools - [AI readiness check](https://scalewithsearch.com/check) - [Free tools](https://scalewithsearch.com/tools/) - [Free Starter Kit](https://scalewithsearch.com/kit/business-memory-starter-kit.zip) - Guides - [AI-native library](https://scalewithsearch.com/ai-native) - [Industry intelligence](https://scalewithsearch.com/intelligence) - [Office job guides](https://scalewithsearch.com/guides/) - [Business memory](https://scalewithsearch.com/articles/business-memory-for-ai-agents-guide) - [Agent governance](https://scalewithsearch.com/articles/ai-agent-governance-guide-small-business) - [Migration and ownership](https://scalewithsearch.com/articles/leaving-vendor-ai-memory-guide) - Articles - [All articles](https://scalewithsearch.com/articles/) - [What changed](https://scalewithsearch.com/changes/) - About - Evidence - [Proof](https://scalewithsearch.com/proof) - Scale With Search - [About](https://scalewithsearch.com/about) - [How it works](https://scalewithsearch.com/how-it-works) # Zillow agent reviews: timing and missing submissions Zillow says agent reviews can take up to one week to pass through moderation. Its help page explains that reviews are screened before publication. Meeting its guidelines determines whether a review is published. [Zillow's timing guidance, checked 2026.10.23](https://zillow.zendesk.com/hc/en-us/articles/228459868-Where-is-my-review). Use that published window to plan a status check. Leave the cause of an individual delay unresolved until you have account evidence. A missing review alone does not identify the problem. ## Confirm that the reviewer completed submission Ask the reviewer to check their own account. Zillow's submission guide directs reviewers to the **Reviews Written** section for status. It also describes submitting through the professional's profile after creating an account or signing in. [Zillow's submission guide, checked 2026.10.23](https://zillow.zendesk.com/hc/en-us/articles/203516080-How-do-I-submit-a-review-for-my-agent). Keep the reviewer in control of their login and wording. Request only the status information needed to understand the issue. Do not ask for their password or enter their account to investigate. Separate what each person can confirm: | Observation | Record to keep | Question still open | | --- | --- | --- | | An invitation was sent | Invitation date and destination profile | Did the client submit a review? | | The reviewer reports submission | Submission date and visible status | Has moderation finished? | | The review is absent publicly | Profile URL and date checked | What does the reviewer's account show? | | A rejection notice exists | Notice wording and any supplied reason | What correction does Zillow permit? | This is a proposed troubleshooting worksheet. Record an unavailable status as unknown. Avoid filling that gap with another request to submit the same review. ## Check the agent profile's request record Zillow's timing article points agents to the **Request a review** section of their profile to check review requests. [Zillow's request-record guidance, checked 2026.10.23](https://zillow.zendesk.com/hc/en-us/articles/228459868-Where-is-my-review). Compare the intended profile with the one the reviewer used. Save the public profile address in your working record. Keep invitation, submission, and public appearance as separate events. If the reviewer cannot confirm submission, start with that missing observation. If a status is visible, retain its exact wording. Do not label a pending item as rejected without evidence. ## Read a rejection against the published guidance Zillow identifies insufficient detail as a rejection reason. It asks for an explanation of the experience without prescribing a minimum word count. Its guidance also recommends that clients submit from their own computers away from the agent's office. [Zillow's rejection guidance, checked 2026.10.23](https://zillow.zendesk.com/hc/en-us/articles/202114164-When-would-a-review-get-rejected). Use those points to explain the process. Let the client decide whether to revise their own review. Ask for their experience in their own words. Keep the rating and the opinion theirs. An agent's preferred wording is outside this diagnostic record. Preserve any notice before recommending a next step. If the notice gives no reason, leave the reason unresolved. ## Prepare a bounded support record When the published window has passed, gather the dates, public profile address, and visible status. Zillow's help pages provide a **Submit a request** route. Use that official route to ask about the unresolved item. [Zillow's help and support entry, checked 2026.10.23](https://zillow.zendesk.com/hc/en-us/articles/228459868-Where-is-my-review). A useful request identifies the profile and submission date, then describes the discrepancy. Include only relevant information the reviewer has agreed to share. Ask what information support needs before sending private correspondence. Keep the case reference and response with the original observations. Update the record when you receive a new answer. Treat a support acknowledgment and a published review as separate results. ## Keep your own website accurate while you wait Check the public destination of your website's Zillow review link. Label it so readers know where it goes. Avoid advertising a pending review as published proof. If your website displays a review count, record the checked source and date. Revise an unsupported count or omit it. Before reproducing client wording, resolve permission and source terms separately. Keep your service explanation and contact route useful without the missing review. Test the contact link on a phone. A homeowner should still have a clear way to ask about your work. For the broader profile handoff, read [connecting real estate profiles to your website](/articles/real-estate-portal-profiles). For a different question, read [Zillow reviews and Google](/articles/zillow-reviews-transfer-to-google). ## Scope the website correction Bring broken profile links, unsupported review counts, and failed contact checks to the [real estate website brief](/for/real-estate). Keep platform moderation questions in the separate support record. Request the agreed website corrections through [Scale With Search's written scope](/work). - [Connect your real estate profiles to your own website](/articles/real-estate-portal-profiles) - [Can you transfer Zillow reviews to Google? An agent's website checklist](/articles/zillow-reviews-transfer-to-google) - [Real estate CRM and website: map forms to contact records](/articles/real-estate-crm-and-website) ## Related: Real estate - [Connect your real estate profiles to your own website](/articles/real-estate-portal-profiles) - [Can you transfer Zillow reviews to Google? An agent's website checklist](/articles/zillow-reviews-transfer-to-google) - [Real estate CRM and website: map forms to contact records](/articles/real-estate-crm-and-website) ---- ```text .|########||. .|########||. .|########||. |##||. .||##|. |##||. .||##|. |##||. .||##|. |#|. .|#|. |#|. .|#|. |#|. .|#|. |#| |#| |#| |#| |#| |#| .#| |#. .#| |#. .#| |#. .#. .#| .#. .#| .#. .#| |#. .#| |#. .#| |#. .#| |# ...... #| |# ...... #| |# ...... #| .# ||#########| #| .# ||#########| #| .# ||#########| #| .#. |######||######|. .#. .#. |######||######|. .#. .#. |######||######|. .#. #. .##|###|##|#|######| .# #. .##|###|##|#|######| .# #. .##|###|##|#|######| .# || |##|#||||||||||||#||#| || || |##|#||||||||||||#||#| || || |##|#||||||||||||#||#| || # |#||||||||||||||||||||#| #. # |#||||||||||||||||||||#| #. # |#||||||||||||||||||||#| #. || |#||||||||||||||||||||||#| || || |#||||||||||||||||||||||#| || || |#||||||||||||||||||||||#| || # .#||||||||||||||||||||||||#| # # .#||||||||||||||||||||||||#| # # .#||||||||||||||||||||||||#| # || ....|||#||||||##|#|||#|#||##||||....|. || || ....|||#||||||##|#|||#|#||##||||....|. || || ....|||#||||||##|#|||#|#||##||||....|. || #. . ....|# ....#||| ||| .#||| ....#. .# #. . ....|# ....#||| ||| .#||| ....#. .# #. . ....|# ....#||| ||| .#||| ....#. .# # . ||||#| .#####|| . .#| .#||| ||||# #. # . ||||#| .#####|| . .#| .#||| ||||# #. # . ||||#| .#####|| . .#| .#||| ||||# #. .| ||||| #. |#|||||. || #. |#||. .||||| || .| ||||| #. |#|||||. || #. |#||. .||||| || .| ||||| #. |#|||||. || #. |#||. .||||| || || |.... #. ....|#. |. ...|. ....|| || || |.... #. ....|#. |. ...|. ....|| || || |.... #. ....|#. |. ...|. ....|| || #. .||||||##||||||##||####|||||||#||||||#| .# #. .||||||##||||||##||####|||||||#||||||#| .# #. .||||||##||||||##||####|||||||#||||||#| .# # .||####|###########################|. # # .||####|###########################|. # # .||####|###########################|. # # .#||||||.#.|| # |. ..# #| #|||||#| # # .#||||||.#.|| # |. ..# #| #|||||#| # # .#||||||.#.|| # |. ..# #| #|||||#| # # .#|||||| .. |# ## |#| ...#|#|||#| # # .#|||||| .. |# ## |#| ...#|#|||#| # # .#|||||| .. |# ## |#| ...#|#|||#| # # .#|||#|# .# .#| #| ##|.#..#|||||#| # # .#|||#|# .# .#| #| ##|.#..#|||||#| # # .#|||#|# .# .#| #| ##|.#..#|||||#| # # .#||||||############|######|||||#| # # .#||||||############|######|||||#| # # .#||||||############|######|||||#| # # |...||#||||||#||||#|#||||||#|||||#||| |.| # # |...||#||||||#||||#|#||||||#|||||#||| |.| # # |...||#||||||#||||#|#||||||#|||||#||| |.| # #. .. ||||# .|||##|. |#| .|| || .|||#. #| # .# #. .. ||||# .|||##|. |#| .|| || .|||#. #| # .# #. .. ||||# .|||##|. |#| .|| || .|||#. #| # .# || | ...|| ...##| | #| .|. |. ##### .. .| || || | ...|| ...##| | #| .|. |. ##### .. .| || || | ...|| ...##| | #| .|. |. ##### .. .| || || ||||| || ||||#| . |. |. |#. ||||| |#| || || || ||||| || ||||#| . |. |. |#. ||||| |#| || || || ||||| || ||||#| . |. |. |#. ||||| |#| || || .# |.....#|....|#.||||.|||##.|#|....||.#||.#. #. .# |.....#|....|#.||||.|||##.|#|....||.#||.#. #. .# |.....#|....|#.||||.|||##.|#|....||.#||.#. #. #.|||||||#############################| ||| .# #.|||||||#############################| ||| .# #.|||||||#############################| ||| .# || ##||#||#||||||#||#||#||#||##. || || ##||#||#||||||#||#||#||#||##. || || ##||#||#||||||#||#||#||#||##. || # .#|||||||||#||#|||||||||||#| # # .#|||||||||#||#|||||||||||#| # # .#|||||||||#||#|||||||||||#| # || |#||||||||||||||||||||||#| || || |#||||||||||||||||||||||#| || || |#||||||||||||||||||||||#| || .# |#||||||||||||||||||||#| #. .# |#||||||||||||||||||||#| #. .# |#||||||||||||||||||||#| #. || |#||||||||||||||||||#| || || |#||||||||||||||||||#| || || |#||||||||||||||||||#| || #. .######|#|#########| .# #. .######|#|#########| .# #. .######|#|#########| .# .#. |#####||||#####| .#. .#. |#####||||#####| .#. .#. |#####||||#####| .#. |# ||########|| #. |# ||########|| #. |# ||########|| #. |# ...... #| |# ...... #| |# ...... #| |#. .#| |#. .#| |#. .#| |#. .#. |#. .#. |#. .#. .#| |#. .#| |#. .#| |#. |#| |#| |#| |#| |#| |#| .|#|. .|#|. .|#|. .|#|. .|#|. .|#|. |##||. .||##| |##||. .||##| |##||. .||##| .||########||. .||########||. .||########||. 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