--- title: "Help donors change or cancel recurring gifts" description: "Plan a recurring donation help page with the correct donor portal, payment-specific instructions, and a monitored support path. Verify the actual setup." canonical: "https://scalewithsearch.com/articles/nonprofit-recurring-donation-cancellation-page" --- ## Site navigation - [Scale With Search](https://scalewithsearch.com/) - Services - Services - [AI systems](https://scalewithsearch.com/ai-systems) - [Site build](https://scalewithsearch.com/work#site-build) - [Whole website fix](https://scalewithsearch.com/work#whole-website-fix) - [Content library with SEO](https://scalewithsearch.com/work#content-library) - [Working session](https://scalewithsearch.com/audit) - Start here - [Send your brief](https://scalewithsearch.com/work#send-your-brief) - [Example scope](https://scalewithsearch.com/work#review-the-example-scope) - [Prices and terms](https://scalewithsearch.com/work#prices-and-terms) - Industries - Real estate - [Real estate agents and teams](https://scalewithsearch.com/for/real-estate) - [Platforms, ownership, and IDX](https://scalewithsearch.com/for/real-estate/real-estate-website-platforms-ownership-idx) - [Search, content, and AI](https://scalewithsearch.com/for/real-estate/real-estate-search-content-ai) - [Inquiries, campaigns, and handoffs](https://scalewithsearch.com/for/real-estate/real-estate-website-inquiries-campaigns-handoffs) - [Buyer, seller, and local pages](https://scalewithsearch.com/for/real-estate/real-estate-buyer-seller-local-resources) - [Rules, privacy, and trust](https://scalewithsearch.com/for/real-estate/real-estate-website-rules-privacy-trust) - Browse by business - [Trades and home services](https://scalewithsearch.com/for/#group-trades) - [Health, wellness, and animal care](https://scalewithsearch.com/for/#group-practices) - [Law, finance, and IT](https://scalewithsearch.com/for/#group-professional) - [Marketing and SEO agencies](https://scalewithsearch.com/for/#group-agencies) - [Shops and manufacturers](https://scalewithsearch.com/for/#group-manufacturing) - [Restaurants, shops, studios, and nonprofits](https://scalewithsearch.com/for/#group-local-services) - Chiropractic practices - [Chiropractic and wellness practices](https://scalewithsearch.com/for/chiropractic-and-wellness-practices) - [Chiropractic and physical therapy clinics](https://scalewithsearch.com/for/chiropractic-and-physical-therapy-clinics) - [All industries](https://scalewithsearch.com/for/) - Resources - Free tools - [AI readiness check](https://scalewithsearch.com/check) - [Free tools](https://scalewithsearch.com/tools/) - [Free Starter Kit](https://scalewithsearch.com/kit/business-memory-starter-kit.zip) - Guides - [AI-native library](https://scalewithsearch.com/ai-native) - [Industry intelligence](https://scalewithsearch.com/intelligence) - [Office job guides](https://scalewithsearch.com/guides/) - [Business memory](https://scalewithsearch.com/articles/business-memory-for-ai-agents-guide) - [Agent governance](https://scalewithsearch.com/articles/ai-agent-governance-guide-small-business) - [Migration and ownership](https://scalewithsearch.com/articles/leaving-vendor-ai-memory-guide) - Articles - [All articles](https://scalewithsearch.com/articles/) - [What changed](https://scalewithsearch.com/changes/) - About - Evidence - [Proof](https://scalewithsearch.com/proof) - Scale With Search - [About](https://scalewithsearch.com/about) - [How it works](https://scalewithsearch.com/how-it-works) # Help donors change or cancel recurring gifts Give existing donors a clear route to manage a recurring gift. Identify the correct donor portal, explain the options your setup supports, and provide a monitored help contact. Keep donor support easy to find from the giving page. Check the actual platform and payment integration before copying instructions. Donorbox's current guidance, for example, distinguishes PayPal Express from legacy PayPal Standard or Classic plans. [Donorbox recurring-plan management](https://donorbox.zendesk.com/hc/en-us/articles/360020292892-How-do-recurring-donors-manage-their-recurring-plan), updated 2026.08.22; checked 2026.10.23. The brief below is for the organization maintaining the website. It does not cancel a gift or establish the behavior of an uninspected payment setup. ## Inventory the ways recurring gifts were created Ask the giving administrator which platforms and payment routes support current donors. Include older plans if they need different instructions. Keep public website labels connected to the administrator's confirmed setup. Record the donor portal address, current provider help page, supported actions, and support owner. Do not publish a generic cancellation sequence before that inventory is complete. For an integration you cannot identify, leave the instructions pending and provide the approved help contact. Avoid asking donors to guess which of several unrelated login pages contains their gift. ## Use payment-specific instructions where needed Donorbox documents donor-portal management for PayPal Express plans. It says legacy PayPal Standard or Classic plans must be managed in the donor's PayPal account. Its guidance provides an organization-admin route for legacy guest donors without a PayPal account. [Donorbox integration distinctions](https://donorbox.zendesk.com/hc/en-us/articles/360020292892-How-do-recurring-donors-manage-their-recurring-plan), updated 2026.08.22; checked 2026.10.23. If that is your confirmed platform, have the administrator identify which instructions apply. Link the current provider guidance instead of reproducing an old screenshot without a review date. Keep administrator procedures in the organization's internal instructions. The public page should give donors the correct action and a help route for cases they cannot complete themselves. ## Distinguish pausing from canceling Donorbox's donor instructions distinguish pausing future charges from canceling a plan. They provide a separate action to resume a paused plan. [Donorbox donor cancellation guidance](https://donorknowledgecenter.zendesk.com/hc/en-us/articles/36893824463508-How-do-I-pause-cancel-or-resume-recurring-donations), updated 2026.08.22; checked 2026.10.23. Use the terms your confirmed platform uses. Ask the giving administrator to approve any explanation of their effect. Keep a refund question separate from a request to stop future gifts. Do not imply that sending an email has completed a payment change. Show whether a request is awaiting staff action or the provider has confirmed a changed plan. ## Provide a useful support route Name a monitored contact path for donors who cannot find their plan or use the portal. Ask only for information the team needs to locate and review the request through its approved process. Keep passwords and full payment credentials out of the public support form. For a form, require clear confirmation and recoverable errors. W3C recommends feedback explaining whether submission succeeded and how to resolve errors. [W3C form notifications](https://www.w3.org/WAI/tutorials/forms/notifications/), checked 2026.10.23. Have the team approve any response-time commitment. Keep account verification and payment actions within its existing procedures. ## Test navigation without changing a real gift Check the giving-page help link, correct provider destination, and support instructions. Use an agreed demonstration or test environment for plan-state behavior. Avoid changing a real donor's plan to explore the interface. For a controlled support inquiry, compare the submitted request with the staff receipt. Save the page version, tested integration, and unresolved cases. Assign someone to review the instructions when the provider changes its process. Review [church and nonprofit websites](/for/churches-and-nonprofits). Bring Scale With Search the confirmed platform inventory and donor-support requirements through [the website scope form](/work). Continue the website review: [AI-native churches and nonprofits: first functions to build](/articles/ai-native-church-nonprofit-first-functions); [Church and nonprofit AI rules: data, approvals, and spend](/articles/church-nonprofit-ai-data-approval-spend-rules); [Add readable sermon transcripts to your church website](/articles/church-sermon-transcripts-website); [Church website new visitor page checklist](/articles/church-website-new-visitor-page-checklist); [Check a nonprofit donation form for accessibility](/articles/nonprofit-donation-form-accessibility-check); [Build a donation receipt help page for your nonprofit](/articles/nonprofit-donation-receipt-help-page); [Build nonprofit event pages Google can evaluate](/articles/nonprofit-event-page-google-structured-data); [Food pantry website pages: hours, access, and next steps](/articles/nonprofit-food-pantry-website-page); [Check donor privacy before adding a public donor wall](/articles/nonprofit-public-donor-wall-privacy); [Volunteer role pages and Google JobPosting markup](/articles/nonprofit-volunteer-role-jobposting-markup); [Build a volunteer signup page with a clear next step](/articles/nonprofit-volunteer-signup-page); [Help donors verify your nonprofit's tax status](/articles/nonprofit-website-tax-status-verification-page). [churches and nonprofits](/for/churches-and-nonprofits): website and search resources. ## Related: churches and nonprofits - [Volunteer role pages and Google JobPosting markup](/articles/nonprofit-volunteer-role-jobposting-markup) - [Build a volunteer signup page with a clear next step](/articles/nonprofit-volunteer-signup-page) - [Help donors verify your nonprofit's tax status](/articles/nonprofit-website-tax-status-verification-page) ---- ```text .|########||. .|########||. .|########||. |##||. .||##|. |##||. .||##|. |##||. .||##|. |#|. .|#|. |#|. .|#|. |#|. .|#|. |#| |#| |#| |#| |#| |#| .#| |#. .#| |#. .#| |#. .#. .#| .#. .#| .#. .#| |#. .#| |#. .#| |#. .#| |# ...... #| |# ...... #| |# ...... #| .# ||#########| #| .# ||#########| #| .# ||#########| #| .#. |######||######|. .#. .#. |######||######|. .#. .#. |######||######|. .#. #. .##|###|##|#|######| .# #. .##|###|##|#|######| .# #. .##|###|##|#|######| .# || |##|#||||||||||||#||#| || || |##|#||||||||||||#||#| || || |##|#||||||||||||#||#| || # |#||||||||||||||||||||#| #. # |#||||||||||||||||||||#| #. # |#||||||||||||||||||||#| #. || |#||||||||||||||||||||||#| || || |#||||||||||||||||||||||#| || || |#||||||||||||||||||||||#| || # .#||||||||||||||||||||||||#| # # .#||||||||||||||||||||||||#| # # .#||||||||||||||||||||||||#| # || ....|||#||||||##|#|||#|#||##||||....|. || || ....|||#||||||##|#|||#|#||##||||....|. || || ....|||#||||||##|#|||#|#||##||||....|. || #. . ....|# ....#||| ||| .#||| ....#. .# #. . ....|# ....#||| ||| .#||| ....#. .# #. . ....|# ....#||| ||| .#||| ....#. .# # . ||||#| .#####|| . .#| .#||| ||||# #. # . ||||#| .#####|| . .#| .#||| ||||# #. # . ||||#| .#####|| . .#| .#||| ||||# #. .| ||||| #. |#|||||. || #. |#||. .||||| || .| ||||| #. |#|||||. || #. |#||. .||||| || .| ||||| #. |#|||||. || #. |#||. .||||| || || |.... #. ....|#. |. ...|. ....|| || || |.... #. ....|#. |. ...|. ....|| || || |.... #. ....|#. |. ...|. ....|| || #. .||||||##||||||##||####|||||||#||||||#| .# #. .||||||##||||||##||####|||||||#||||||#| .# #. .||||||##||||||##||####|||||||#||||||#| .# # .||####|###########################|. # # .||####|###########################|. # # .||####|###########################|. # # .#||||||.#.|| # |. ..# #| #|||||#| # # .#||||||.#.|| # |. ..# #| #|||||#| # # .#||||||.#.|| # |. ..# #| #|||||#| # # .#|||||| .. |# ## |#| ...#|#|||#| # # .#|||||| .. |# ## |#| ...#|#|||#| # # .#|||||| .. |# ## |#| ...#|#|||#| # # .#|||#|# .# .#| #| ##|.#..#|||||#| # # .#|||#|# .# .#| #| ##|.#..#|||||#| # # .#|||#|# .# .#| #| ##|.#..#|||||#| # # .#||||||############|######|||||#| # # .#||||||############|######|||||#| # # .#||||||############|######|||||#| # # |...||#||||||#||||#|#||||||#|||||#||| |.| # # |...||#||||||#||||#|#||||||#|||||#||| |.| # # |...||#||||||#||||#|#||||||#|||||#||| |.| # #. .. ||||# .|||##|. |#| .|| || .|||#. #| # .# #. .. ||||# .|||##|. |#| .|| || .|||#. #| # .# #. .. ||||# .|||##|. |#| .|| || .|||#. #| # .# || | ...|| ...##| | #| .|. |. ##### .. .| || || | ...|| ...##| | #| .|. |. ##### .. .| || || | ...|| ...##| | #| .|. |. ##### .. .| || || ||||| || ||||#| . |. |. |#. ||||| |#| || || || ||||| || ||||#| . |. |. |#. ||||| |#| || || || ||||| || ||||#| . |. |. |#. ||||| |#| || || .# |.....#|....|#.||||.|||##.|#|....||.#||.#. #. .# |.....#|....|#.||||.|||##.|#|....||.#||.#. #. .# |.....#|....|#.||||.|||##.|#|....||.#||.#. #. #.|||||||#############################| ||| .# #.|||||||#############################| ||| .# #.|||||||#############################| ||| .# || ##||#||#||||||#||#||#||#||##. || || ##||#||#||||||#||#||#||#||##. || || ##||#||#||||||#||#||#||#||##. || # .#|||||||||#||#|||||||||||#| # # .#|||||||||#||#|||||||||||#| # # .#|||||||||#||#|||||||||||#| # || |#||||||||||||||||||||||#| || || |#||||||||||||||||||||||#| || || |#||||||||||||||||||||||#| || .# |#||||||||||||||||||||#| #. .# |#||||||||||||||||||||#| #. .# |#||||||||||||||||||||#| #. || |#||||||||||||||||||#| || || |#||||||||||||||||||#| || || |#||||||||||||||||||#| || #. .######|#|#########| .# #. .######|#|#########| .# #. .######|#|#########| .# .#. |#####||||#####| .#. .#. |#####||||#####| .#. .#. |#####||||#####| .#. |# ||########|| #. |# ||########|| #. |# ||########|| #. |# ...... #| |# ...... #| |# ...... #| |#. .#| |#. .#| |#. .#| |#. .#. |#. .#. |#. .#. .#| |#. .#| |#. .#| |#. |#| |#| |#| |#| |#| |#| .|#|. .|#|. .|#|. .|#|. .|#|. .|#|. |##||. .||##| |##||. .||##| |##||. .||##| .||########||. .||########||. .||########||. 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