--- title: "Cancel Zillow Premier Agent: contract, fees, and website" description: "Check your Zillow Premier Agent term, notice deadline, renewal, and exit fee. Save cancellation evidence and test your own buyer and seller inquiry paths." canonical: "https://scalewithsearch.com/articles/cancel-zillow-premier-agent-contract" --- ## Site navigation - [Scale With Search](https://scalewithsearch.com/) - Services - Services - [AI systems](https://scalewithsearch.com/ai-systems) - [Site build](https://scalewithsearch.com/work#site-build) - [Whole website fix](https://scalewithsearch.com/work#whole-website-fix) - [Content library with SEO](https://scalewithsearch.com/work#content-library) - [Working session](https://scalewithsearch.com/audit) - Start here - [Send your brief](https://scalewithsearch.com/work#send-your-brief) - [Example scope](https://scalewithsearch.com/work#review-the-example-scope) - [Prices and terms](https://scalewithsearch.com/work#prices-and-terms) - Industries - Real estate - [Real estate agents and teams](https://scalewithsearch.com/for/real-estate) - [Platforms, ownership, and IDX](https://scalewithsearch.com/for/real-estate/real-estate-website-platforms-ownership-idx) - [Search, content, and AI](https://scalewithsearch.com/for/real-estate/real-estate-search-content-ai) - [Inquiries, campaigns, and handoffs](https://scalewithsearch.com/for/real-estate/real-estate-website-inquiries-campaigns-handoffs) - [Buyer, seller, and local pages](https://scalewithsearch.com/for/real-estate/real-estate-buyer-seller-local-resources) - [Rules, privacy, and trust](https://scalewithsearch.com/for/real-estate/real-estate-website-rules-privacy-trust) - Browse by business - [Trades and home services](https://scalewithsearch.com/for/#group-trades) - [Health, wellness, and animal care](https://scalewithsearch.com/for/#group-practices) - [Law, finance, and IT](https://scalewithsearch.com/for/#group-professional) - [Marketing and SEO agencies](https://scalewithsearch.com/for/#group-agencies) - [Shops and manufacturers](https://scalewithsearch.com/for/#group-manufacturing) - [Restaurants, shops, studios, and nonprofits](https://scalewithsearch.com/for/#group-local-services) - Chiropractic practices - [Chiropractic and wellness practices](https://scalewithsearch.com/for/chiropractic-and-wellness-practices) - [Chiropractic and physical therapy clinics](https://scalewithsearch.com/for/chiropractic-and-physical-therapy-clinics) - [All industries](https://scalewithsearch.com/for/) - Resources - Free tools - [AI readiness check](https://scalewithsearch.com/check) - [Free tools](https://scalewithsearch.com/tools/) - [Free Starter Kit](https://scalewithsearch.com/kit/business-memory-starter-kit.zip) - Guides - [AI-native library](https://scalewithsearch.com/ai-native) - [Industry intelligence](https://scalewithsearch.com/intelligence) - [Office job guides](https://scalewithsearch.com/guides/) - [Business memory](https://scalewithsearch.com/articles/business-memory-for-ai-agents-guide) - [Agent governance](https://scalewithsearch.com/articles/ai-agent-governance-guide-small-business) - [Migration and ownership](https://scalewithsearch.com/articles/leaving-vendor-ai-memory-guide) - Articles - [All articles](https://scalewithsearch.com/articles/) - [What changed](https://scalewithsearch.com/changes/) - About - Evidence - [Proof](https://scalewithsearch.com/proof) - Scale With Search - [About](https://scalewithsearch.com/about) - [How it works](https://scalewithsearch.com/how-it-works) # How to cancel Zillow Premier Agent and prepare your website To cancel Zillow Premier Agent, first identify whether you have monthly advertising or a signed Ad Order. Follow the applicable notice route and obtain confirmation of the end date and final charges. Zillow's cancellation help says an early contract exit carries a fee of twice the contract's monthly minimum spend. [Zillow's cancellation guidance](https://zillow.zendesk.com/hc/en-us/articles/115006047787-Can-I-cancel-my-contract). Before choosing the cutoff, test how a seller or buyer can reach you through your own website. Treat the advertising exit and the website work as separate tasks. Use the steps below to prepare both. The website checks are recommendations, not a forecast of replacement inquiries. ## Find your agreement before setting a date Gather your Ad Order, current invoices, renewal notices, and account settings. Record the account holder and the person authorized to request cancellation. Ask your Zillow advisor which agreement applies if the records disagree. Zillow's current Market-Based Pricing Advertising terms are effective May 27, 2026. The older Pro Services terms page directs readers to the updated terms. [Current MBP terms](https://www.zillow.com/pro/mbp-product-terms/), [older terms notice](https://www.zillow.com/corporate/saterms/). Make a short account worksheet: | Item to confirm | Evidence to keep | | --- | --- | | Advertising product and account | Ad Order or purchase confirmation | | Monthly subscription, initial term, or renewal term | Agreement and advisor's confirmation | | Current term end and next billing date | Account record and invoice | | Renewal setting | Dated account capture and written confirmation | | Contractual minimum spend | The applicable Ad Order | | Requested termination date | Submitted request and acknowledgment | | Final charge and any exit fee | Itemized written calculation | Keep an unanswered field marked unknown. Ask for the exact date and time your request must be received. Allow room for weekends and advisor availability when planning a call. ## Use the cancellation route for your subscription The current MBP terms describe these routes in Section 8. [Zillow's term and termination provisions](https://www.zillow.com/pro/mbp-product-terms/). | Arrangement | Published route | | --- | --- | | Month to month, online | Set budgets to zero and complete checkout at least 24 hours before the bill date. | | Month to month, through an advisor | Contact the sales advisor at least one full business day before renewal. [Zillow’s market-based advertising terms](https://www.zillow.com/pro/mbp-product-terms/), checked 2026.10.14. | | Signed Ad Order | Call the sales advisor at least one full business day before the current term ends. [Zillow’s market-based advertising terms](https://www.zillow.com/pro/mbp-product-terms/), checked 2026.10.14. | For an early exit, ask the advisor to confirm the termination date and fee before authorizing the change. For online cancellation, save the completed checkout result. For an advisor call, record the time, request, and response. Follow up in writing and request acknowledgment. For six-month Ad Orders, the terms describe monthly renewal after the initial term unless six-month auto-renew is enabled or requested. Reducing spend below the contractual minimum during a committed term also triggers the termination fee. [Zillow's renewal and budget provisions](https://www.zillow.com/pro/mbp-product-terms/). Ask the advisor to confirm your current renewal setting. Treat turning off a future term renewal and ending the current advertising as separate requests to verify. Request a written answer describing both results. ## Compare the confirmed exit costs Zillow's billing guide describes monthly charges covering the upcoming advertising cycle. Its cancellation guidance distinguishes monthly advertising from an early contract exit. [Zillow's contract and billing guide](https://www.zillow.com/pro/contract-and-billing/). Ask for an itemized comparison between cancelling early and ending at the current term boundary. Use your agreement's minimum spend when reviewing the fee. Keep the request date, service end, and final bill as separate fields. The current MBP terms state that payments are nonrefundable and early termination before a bill date receives no refund or credit. [Zillow's refund provisions](https://www.zillow.com/pro/mbp-product-terms/). Request confirmation of any remaining advertising charges, applicable fee, and tax. Avoid assuming that a prepaid amount will be returned. If you dispute a charge, retain the invoice and request the applicable dispute procedure promptly. If Zillow offers a different ZIP code, budget, or term, ask for the revised commitment in writing. Compare it with the cancellation you requested before accepting a change. ## Keep a written record of the request Use the following as a follow-up after the required call, or alongside your completed monthly checkout. Fill in verified account details before sending it. > Subject: Premier Agent advertising termination, [account or Ad Order] > > I requested termination of my Premier Agent advertising on [date and time] through [advisor call or completed checkout]. My requested end date is [date]. > > Please confirm receipt, the effective termination date, and the final billing date. Please itemize remaining charges and any termination fee, including the contractual minimum used to calculate it. > > Please confirm the renewal setting and identify any separate services that remain active. Please identify anything still required to complete this request. Keep the acknowledgment with your account worksheet. Recheck the account and invoice after the confirmed cutoff. If the result differs, send the saved evidence to your advisor and ask for a correction or explanation. ## Prepare your own website for seller and buyer questions Before changing services, list the domain, hosting, email, contact forms, property search, and receiving contact system you use. Ask each provider which services depend on the advertising subscription. Confirm the access and shutdown dates separately. If your website runs through another provider, inspect that agreement directly. If hosting or another service is tied to the advertising account, arrange its handoff before the confirmed cutoff. Request the content and records you are permitted to retain. Confirm available export fields and your authority before moving customer information. Give your website a defined inquiry path. Prepare a seller page that explains the representation you offer. Prepare a buyer page that explains your markets and the next step for asking about a property. Support public claims with approved source material. Use these acceptance checks with contact details you control: | Website path | Test | Evidence to require | | --- | --- | --- | | Seller service page | Submit a labeled question about selling | Message, reply details, page reference, and intended recipient | | Buyer or property page | Ask a labeled property question | Property reference, question, and receiving destination | | General contact form | Submit from your phone | Usable fields, confirmation, and matching inbox receipt | | Phone and email links | Inspect each destination | Correct number or address | | Domain and hosting | Check access and renewal responsibility | Named account holder and maintenance owner | Require a received message before accepting a form test. Ask the person responsible for replies to confirm the handoff. Repeat the checks after any service change. For performance records, label portal inquiries and website inquiries separately wherever the evidence permits. Keep unknown sources visible. Compare received questions, conversations, and appointments using your own records. Set a review date instead of assuming the website will replace the cancelled advertising's volume. - [Own your real estate website: domain, hosting, editing, and leads](/articles/own-your-site) - [Test the seller inquiry path on your real estate website](/articles/seller-inquiry-path-agent-website) - [Connect your real estate profiles to your own website](/articles/real-estate-portal-profiles) ## Turn the website checks into a written scope The Premier Agent cancellation checklist separates billing confirmation from your website's contact failures. Use the failed receipt checks to brief [whole website fix: Premier Agent cancellation](/for/real-estate). A website inquiry is tested for arrival under the whole website fix. [Premier Agent cancellation, published scope, checked 2026.10.14](https://scalewithsearch.com/work). ## Related: Real estate - [Own your real estate website: domain, hosting, editing, and leads](/articles/own-your-site) - [Test the seller inquiry path on your real estate website](/articles/seller-inquiry-path-agent-website) - [Connect your real estate profiles to your own website](/articles/real-estate-portal-profiles) ---- ```text .|########||. .|########||. .|########||. |##||. .||##|. |##||. .||##|. |##||. .||##|. |#|. .|#|. |#|. .|#|. |#|. .|#|. |#| |#| |#| |#| |#| |#| .#| |#. .#| |#. .#| |#. .#. .#| .#. .#| .#. .#| |#. .#| |#. .#| |#. .#| |# ...... #| |# ...... #| |# ...... #| .# ||#########| #| .# ||#########| #| .# ||#########| #| .#. |######||######|. .#. .#. |######||######|. .#. .#. |######||######|. .#. #. .##|###|##|#|######| .# #. .##|###|##|#|######| .# #. .##|###|##|#|######| .# || |##|#||||||||||||#||#| || || |##|#||||||||||||#||#| || || |##|#||||||||||||#||#| || # |#||||||||||||||||||||#| #. # |#||||||||||||||||||||#| #. # |#||||||||||||||||||||#| #. || |#||||||||||||||||||||||#| || || |#||||||||||||||||||||||#| || || |#||||||||||||||||||||||#| || # .#||||||||||||||||||||||||#| # # .#||||||||||||||||||||||||#| # # .#||||||||||||||||||||||||#| # || ....|||#||||||##|#|||#|#||##||||....|. || || ....|||#||||||##|#|||#|#||##||||....|. || || ....|||#||||||##|#|||#|#||##||||....|. || #. . ....|# ....#||| ||| .#||| ....#. .# #. . ....|# ....#||| ||| .#||| ....#. .# #. . ....|# ....#||| ||| .#||| ....#. .# # . ||||#| .#####|| . .#| .#||| ||||# #. # . ||||#| .#####|| . .#| .#||| ||||# #. # . ||||#| .#####|| . .#| .#||| ||||# #. .| ||||| #. |#|||||. || #. |#||. .||||| || .| ||||| #. |#|||||. || #. |#||. .||||| || .| ||||| #. |#|||||. || #. |#||. .||||| || || |.... #. ....|#. |. ...|. ....|| || || |.... #. ....|#. |. ...|. ....|| || || |.... #. ....|#. |. ...|. ....|| || #. .||||||##||||||##||####|||||||#||||||#| .# #. .||||||##||||||##||####|||||||#||||||#| .# #. .||||||##||||||##||####|||||||#||||||#| .# # .||####|###########################|. # # .||####|###########################|. # # .||####|###########################|. # # .#||||||.#.|| # |. ..# #| #|||||#| # # .#||||||.#.|| # |. ..# #| #|||||#| # # .#||||||.#.|| # |. ..# #| #|||||#| # # .#|||||| .. |# ## |#| ...#|#|||#| # # .#|||||| .. |# ## |#| ...#|#|||#| # # .#|||||| .. |# ## |#| ...#|#|||#| # # .#|||#|# .# .#| #| ##|.#..#|||||#| # # .#|||#|# .# .#| #| ##|.#..#|||||#| # # .#|||#|# .# .#| #| ##|.#..#|||||#| # # .#||||||############|######|||||#| # # .#||||||############|######|||||#| # # .#||||||############|######|||||#| # # |...||#||||||#||||#|#||||||#|||||#||| |.| # # |...||#||||||#||||#|#||||||#|||||#||| |.| # # |...||#||||||#||||#|#||||||#|||||#||| |.| # #. .. ||||# .|||##|. |#| .|| || .|||#. #| # .# #. .. ||||# .|||##|. |#| .|| || .|||#. #| # .# #. .. ||||# .|||##|. |#| .|| || .|||#. #| # .# || | ...|| ...##| | #| .|. |. ##### .. .| || || | ...|| ...##| | #| .|. |. ##### .. .| || || | ...|| ...##| | #| .|. |. ##### .. .| || || ||||| || ||||#| . |. |. |#. ||||| |#| || || || ||||| || ||||#| . |. |. |#. ||||| |#| || || || ||||| || ||||#| . |. |. |#. ||||| |#| || || .# |.....#|....|#.||||.|||##.|#|....||.#||.#. #. .# |.....#|....|#.||||.|||##.|#|....||.#||.#. #. .# |.....#|....|#.||||.|||##.|#|....||.#||.#. #. #.|||||||#############################| ||| .# #.|||||||#############################| ||| .# #.|||||||#############################| ||| .# || ##||#||#||||||#||#||#||#||##. || || ##||#||#||||||#||#||#||#||##. || || ##||#||#||||||#||#||#||#||##. || # .#|||||||||#||#|||||||||||#| # # .#|||||||||#||#|||||||||||#| # # .#|||||||||#||#|||||||||||#| # || |#||||||||||||||||||||||#| || || |#||||||||||||||||||||||#| || || |#||||||||||||||||||||||#| || .# |#||||||||||||||||||||#| #. .# |#||||||||||||||||||||#| #. .# |#||||||||||||||||||||#| #. || |#||||||||||||||||||#| || || |#||||||||||||||||||#| || || |#||||||||||||||||||#| || #. .######|#|#########| .# #. .######|#|#########| .# #. .######|#|#########| .# .#. |#####||||#####| .#. .#. |#####||||#####| .#. .#. |#####||||#####| .#. |# ||########|| #. |# ||########|| #. |# ||########|| #. |# ...... #| |# ...... #| |# ...... #| |#. .#| |#. .#| |#. .#| |#. .#. |#. .#. |#. .#. .#| |#. .#| |#. .#| |#. |#| |#| |#| |#| |#| |#| .|#|. .|#|. .|#|. .|#|. .|#|. .|#|. |##||. .||##| |##||. .||##| |##||. .||##| .||########||. .||########||. .||########||. Scale With Search 2026 [scalewithsearch.com](https://scalewithsearch.com) ```